Please fill out our claim form with all needed Details. This will speed up the process of the claim and help us to find the best solution for you.

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Claim Details

Please upload some images of damage or item you would like to claim.
Please make sure Images are not bigger than 2 MB each!

Please upload a JPG or PDF of the invoice when the product was bought. Also please note that we cannot process claims without the invoice

Lifetime Frame Warranty

Ruff Cycles engineers quality, durable and reliable custom bike frames. After more than a decade of experience in the bicycle frame business, we are very confident about our products.

Our frames are made for a LIFETIME and we stand by them for a LIFETIME.

RN Frameworks

Since 2016, our frame manufacturing became an own entity, the RuffNicolai Frameworks d.o.o.. We joined forces with Karlheinz Nicolai, one of the pioneers in bicycle frame engineering, and the man behind Nicolai Bikes has more than 20 years of experience.

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Im Gewerbepark D36
93059 Regensburg, Germany
Phone: +49-(0)941-599 395 17

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